Question 1

Is it necessary to buy gold every day when saving gold online with MTS Gold?

Accepted Answer

The MTS Gold Blockchain (MGB) gold savings system does not specify any saving period or frequency. Customers can gradually accumulate gold bar weight at their preferred daily price at their convenience, or pause and resume saving at any time. The gold savings account remains active until the customer requests account closure. (*If changing phone number, please notify staff in advance to maintain account status.*)

Question 2

What is the difference between online gold savings and regular gold bar purchases, and which is better?

Accepted Answer

Both formats have distinct advantages based on your investment goals. Online gold savings (MGB) is suitable for gradual accumulation, starting from as low as 0.1 grams (approximately 150 THB). You can purchase 24/7 with no transaction limits. Once accumulated to the desired weight, you can redeem for physical gold bars or gold jewelry. In contrast, regular gold purchasing requires a full lump-sum payment upfront for the full weight of the gold bar.

Question 3

What should I do if I encounter payment issues or if gold balance is not credited?

Accepted Answer

In case the payment is completed but the gold balance does not update, please provide your payment slip/transfer proof along with your registered full name and phone number to LINE: @mtsgold so that our staff can promptly verify and adjust your balance.

Question 4

What is the procedure to obtain a tracking number for physical gold delivery via postal service?

Accepted Answer

For customers booking gold bar delivery by post, the company takes approximately 3 business days to prepare and dispatch the shipment. Customers can check the tracking number under the "Booking List" menu. If the tracking number shows no data on Thailand Post's tracking system yet, we recommend checking again after 6:00 PM on the dispatch date.

Question 5

Which channel should I contact to track the delivery status of pending gold packages?

Accepted Answer

Customers can track postal parcel status or inquire about postal delivery rates directly by adding friends on LINE: @mtsgold or LINE Official Account: @mtsj (with @ prefix). Our staff will assist in verifying the delivery status.

Question 6

What should I do if I want to change the registered mobile phone number in the gold savings system?

Accepted Answer

Please inform customer support of your full name and the original phone number registered with the MGB gold savings system. Our team will contact you back to conduct identity verification for security before updating the details.

Question 7

What are the steps to reset my password if I forgot my login password for the gold savings system?

Accepted Answer

Customers can reset the password independently by visiting the gold savings website (mts.gold or แม่ทองสุกออมทอง.com), clicking "Log In", selecting "Forgot Password", and following the instructions to set a new password immediately.

Question 8

What payment channels are available for online gold savings, and is credit card payment supported?

Accepted Answer

The MTS Gold Blockchain (MGB) system supports 5 payment channels: 1. K PLUS: Payment via Kasikornbank application 2. PromptPay: Payment via mobile banking app registered with customer's phone number 3. Credit Card (VISA / Mastercard): Supported (subject to a 3% transaction fee) 4. SCB Easy: Payment via Siam Commercial Bank application 5. QR Payment: Payment via mobile banking of all leading Thai banks

Question 9

Can I sell gold directly back for cash through the online gold savings system?

Accepted Answer

The MTS Gold online savings system is designed for gradual gold weight accumulation toward targets; therefore, gold cannot be directly sold for cash through the online savings system. However, once minimum thresholds are reached, customers can book physical gold bars to sell back at any MTS Gold (Mae Thongsuk) branch immediately. (*Provincial customers can also choose postal delivery.*)

Question 10

What documents and information are required to change a registered phone number in the gold savings system?

Accepted Answer

If requesting a change of phone number, please provide the following details to staff: 1. Whether the original registered phone number is still active and reachable 2. Current accumulated gold balance in the savings account 3. Convenient contact email address so staff can send the phone number change request form

Question 11

What is the procedure to request account closure for the gold savings system?

Accepted Answer

Customers wishing to close their gold savings account should provide their full name and contact number to staff. Our representative will contact you back during business hours to guide you through the process and send the account closure form.

Question 12

Is there any requirement or condition to deposit money or save gold every day?

Accepted Answer

Daily saving is not required. Customers have full investment flexibility and can purchase gold whenever convenient or when market prices are favorable. Even after a long pause, you can resume saving as normal. Register and start saving at www.mts.gold.

Question 13

When redeeming physical gold, can I choose between gold bars and gold jewelry?

Accepted Answer

Customers can choose to redeem either gold bars or gold jewelry, subject to the following minimum requirements: - Gold bars: Minimum redemption from 0.5 grams and above - Gold jewelry: Minimum redemption from 1 Salung (approx. 3.81 grams) and above

Question 14

Where can I review transaction records or gold savings history?

Accepted Answer

All transaction history, including purchases, transfers, and physical redemptions, is securely recorded in the customer's personal online account. You can log in at www.mts.gold to review transaction history 24/7.

Question 15

Does online gold savings with MTS Gold incur additional taxes or maintenance fees?

Accepted Answer

MTS Gold's online gold savings system does not charge Value Added Tax (VAT) or account maintenance fees.

Question 16

How can I verify whether my accumulated gold savings portfolio is at a profit or loss?

Accepted Answer

Customers can check their profit/loss on their account dashboard. The system displays the "Average Cost" of all accumulated gold purchases and compares it against the real-time MTS Gold selling price, clearly reflecting portfolio performance.

Question 17

What is the minimum amount required to start online gold savings, and what are the operating hours?

Accepted Answer

You can start saving gold with a minimum of just 100 THB, with no limits on transaction frequency. The system operates 24/7 every day. The purchase price is MTS Gold's real-time price referenced to the Gold Traders Association of Thailand.

Question 18

Once the account is approved, what are the steps to purchase and save gold?

Accepted Answer

The purchasing steps are simple: 1. Log in to the gold savings website 2. Check real-time MTS Gold prices and click "Buy" 3. Enter desired cash amount or gold weight to save 4. Select preferred payment method and complete payment. Gold balance will be credited instantly.

Question 19

How many business days does approval take after applying, and how is the result notified?

Accepted Answer

If all information and documents are accurate and complete, approval takes 3 - 5 business days (processed in order of application, excluding weekends and public holidays). Once approved, an SMS notification will be sent to the registered mobile number. (*If documents are incomplete, an SMS prompt will be sent to update details in the system.*)

Question 20

Can individuals residing overseas apply for and use the MTS Gold savings system?

Accepted Answer

Yes, overseas residents can apply if they fulfill the following 3 requirements: 1. Have a mobile banking app with a Thai bank capable of completing payment transactions within 5 minutes 2. Have a Thai mobile phone number capable of receiving SMS OTP while abroad 3. Possess valid identification documents recognized under Thai law Meeting these criteria enables full use of the MGB savings service.

Question 21

Are gold prices in the MTS Gold savings system referenced to the Gold Traders Association prices?

Accepted Answer

Purchase prices on MGB follow these guidelines: - Monday - Friday: Referenced to MTS Gold's real-time gold bar prices, moving with global market mechanisms - Saturday - Sunday: Referenced to official announced prices by the Gold Traders Association of Thailand

Question 22

When closing an account, can remaining gold fractions below the minimum redemption weight be sold back?

Accepted Answer

When closing an account, customers must first redeem any gold meeting the minimum threshold (0.5 grams or more). For any remaining fractional gold that cannot be redeemed as gold bars, the company will calculate cash refund based on the Gold Traders Association price at 17:00 on the day complete closure documents are submitted, transferring funds to your bank within 7 business days. (Please provide email to receive closure form.)

Question 23

If my Thai National ID card expires, how do I update the information in the gold savings system?

Accepted Answer

After renewing your ID card, you can log in to the gold savings website, update the ID card number, and upload a photo of the new ID card directly in your personal profile page.

Question 24

Does opening a gold savings account with MTS Gold involve any fees or additional costs?

Accepted Answer

Opening a gold savings account with MTS Gold (Mae Thongsuk) is completely free of charge. There are no application fees or annual maintenance fees.

Question 25

Can I open an online Gold Wallet trading account if I do not have a Krungthai Bank savings account?

Accepted Answer

You can conveniently open an online account through the "Paotang" application immediately, without needing a prior Krungthai Bank passbook savings account.

Question 26

Where do I apply for the Foreign Currency Deposit (FCD) account in US Dollars (USD)?

Accepted Answer

When you apply for the Gold Wallet service on the Paotang application, the system will automatically open an FCD account in USD with Krungthai Bank for you.

Question 27

When selling gold in Gold Wallet, are the proceeds credited to my account immediately?

Accepted Answer

Upon successful completion of a gold sale, the USD funds will be credited to your FCD account on the Paotang application within 5 minutes.

Question 28

Is the Gold Wallet service on the Paotang application owned by MTS GOLD (Mae Thongsuk)?

Accepted Answer

Gold Wallet is a collaboration between MTS GOLD (Mae Thongsuk) and Krungthai Bank (KTB), offering international-standard online gold trading within the "Paotang" application.

Question 29

What types of gold can be traded on Gold Wallet, and what are the minimum and maximum order limits?

Accepted Answer

It supports two types of standard gold bars: 1. 99.99% purity gold bars: Minimum 0.05 oz or 0.1 kg, Maximum 70 oz or 2 kg per transaction. 2. 96.5% purity gold bars: Minimum 0.05 Baht-Gold (BG), Maximum 1,000 Baht-Gold (BG) per transaction.

Question 30

Does opening an FCD account require a minimum deposit or minimum balance, and what is the interest rate?

Accepted Answer

There is no minimum balance requirement for the FCD account. The FCD savings account earns interest according to Krungthai Bank announcements, with a 15% withholding tax deducted on interest earned pursuant to Revenue Department regulations.

Question 31

Can gold traded on Gold Wallet be booked and redeemed for physical gold bars?

Accepted Answer

Customers can pre-book physical gold bars 3 business days in advance and collect them at designated MTS Gold branches. A gold withdrawal/block fee applies based on size and weight shown on the booking screen. (*Note: Postal delivery service is not available for this channel.*)

Question 32

How reliable is the Gold Wallet system on the Paotang app, and how accurate are the prices?

Accepted Answer

It provides nation-grade stability, security, and reliability. The Paotang application is developed and managed by Krungthai Bank, handling massive transaction volumes seamlessly. Meanwhile, MTS GOLD—a leading full-service gold trader and TFEX broker for over 13 years—supplies real-time pricing reflecting global gold spot markets transparently and fairly.

Question 33

Are capital gains from trading gold online on Gold Wallet taxable?

Accepted Answer

Capital gains from gold trading by individuals are exempt from personal income tax. However, routine cash deposit/transfer reporting thresholds by the Revenue Department (transactions of 3,000+ times/year or 400+ times/year totaling 2M+ THB) apply normally. Further details can be checked with Krungthai Bank.

Question 34

What are the trading hours for the Gold Wallet service?

Accepted Answer

Gold trading is available from 06:30 AM to 02:00 AM the following day, Monday through Friday (operating according to international gold market hours, remaining open on Thai public holidays).

Question 35

What should I do if a buy or sell transaction does not update in the system?

Accepted Answer

If gold or funds do not reflect in the system after completing a transaction, please provide your full name, phone number, and transaction screenshot to customer service. Staff will coordinate with Krungthai Bank to investigate and report back promptly.

Question 36

Where and how can I open a gold trading account with MTS GOLD on the Dime! application?

Accepted Answer

MTS GOLD (Mae Thongsuk) has partnered with Dime! Securities under Kiatnakin Phatra Financial Group to introduce international standard 99.99% gold bar savings traded in US Dollars (USD) via the Dime! app. Key highlights include:

- Start trading 99.99% gold from as low as $2.50 USD (approx. 100 THB), denominated in ounces (oz).

- Trade in USD with convenient in-app THB/USD currency exchange.

- Zero commission on gold trading.

- Real-time pricing referenced to global market spot prices.

- Trading hours: Monday - Friday from 07:00 AM to 03:00 AM the following day.

Question 37

What are the qualifications and requirements to open a gold trading account with MTS GOLD on the Dime! application?

Accepted Answer

Basic qualifications and requirements include: - Thai nationality - Age 20 years or older - Valid Thai National ID card *The account is approved instantly upon completing information submission and identity verification.*

Question 38

How reliable and secure is investing and trading gold through the Dime! application?

Accepted Answer

It offers high reliability and security. The Dime! application is operated by Dime Securities Co., Ltd., a member of Kiatnakin Phatra Financial Group under regulatory oversight. Furthermore, MTS GOLD provides real-time bid-ask pricing referenced to global market standards, ensuring transparency, fairness, and international standards.

Question 39

Are there any transaction fees for buying and selling gold with MTS GOLD on Dime!?

Accepted Answer

Buying and selling gold with MTS GOLD on the Dime! application is commission-free (Free Commission).

Question 40

What source is used for the USD/THB foreign exchange rate in the system?

Accepted Answer

The US Dollar (USD) exchange rate is determined and quoted by Kiatnakin Phatra Financial Group (KKP).

Question 41

What should I do if a gold purchase is successful but the gold balance does not reflect in my account?

Accepted Answer

If the gold balance is not updated, please provide your registered name, surname, phone number, and a screenshot or video proof of the transaction to customer service for immediate investigation and resolution.

Question 42

What should I do if the system encounters technical issues or trading is unavailable?

Accepted Answer

We sincerely apologize for any inconvenience. In case of system instability or temporary disruption, MTS GOLD and the technical team will promptly investigate and resolve the issue to restore normal operation. Customer assets and transaction records remain fully secure and protected.

Question 43

What should I do if the average cost displayed in the system appears incorrect?

Accepted Answer

If you have inquiries regarding average cost or purchase amounts in your portfolio, please send a screenshot of your Transaction History to our team. Staff will verify system records and provide clarification promptly.

Question 44

How do I resolve an issue where the Gold Balance does not update?

Accepted Answer

If the displayed Gold Balance does not reflect your actual holdings, please take a screenshot and describe the issue to customer support. Our technical team will verify and update your portfolio balance immediately.

Question 45

If a gold purchase transaction takes a long time processing and hasn't entered the portfolio, is it safe?

Accepted Answer

We apologize for the delay. This may be caused by temporary network traffic congestion. Rest assured that your gold assets are completely safe and will not be lost. Our team will expedite portfolio updates as quickly as possible.

Question 46

Can I close the gold trading account on Dime!, and are there any fees?

Accepted Answer

The gold trading account is linked to your Dime! securities account and cannot be closed independently. If not trading, you may leave the account open with zero maintenance fees. If you wish to cancel services entirely, you must close the complete Dime! account.

Question 47

How can I update my information on Dime! if my Thai ID card expires?

Accepted Answer

After obtaining your new ID card, you can contact staff via Chat Support in the Dime! application to submit photos and update your ID card information securely.

Question 48

Can I redeem gold purchased on Dime! for physical gold bars, and what are the conditions?

Accepted Answer

Yes, you can redeem for physical gold bars with a minimum booking starting from 0.05 ounces (oz). Customers can collect gold at MTS Gold branches or opt for postal delivery according to system terms.

Question 49

How do I apply to open a gold trading account with MTS GOLD on K PLUS, and is a Kasikornbank deposit account required first?

Accepted Answer

You can download and open an account directly through the K PLUS application. If you do not have a Kasikornbank deposit account, you can open an online savings account via K PLUS first. When opening a gold trading account with MTS GOLD (Gold Plus), the system automatically opens an FCD account, and approval is instant upon completing registration details.

Question 50

What types of gold are supported for trading with MTS GOLD on K PLUS?

Accepted Answer

Two standard gold bar types are supported: 1. 99.99% purity gold bars: Traded in ounces (oz). 2. 96.5% purity gold bars: Traded in Baht-Gold (BG).

Question 51

On which days and times can I trade gold on K PLUS?

Accepted Answer

Gold trading is available from 07:00 AM to 03:00 AM the following day, Monday through Saturday morning (03:00 AM), matching international gold market hours. (*Note: 23:30 to 00:30 is daily system processing maintenance time for K PLUS.*)

Question 52

Are there any transaction fees for trading gold with MTS GOLD via K PLUS?

Accepted Answer

Gold trading transactions on K PLUS are free of commission fees (Free Commission).

Question 53

Where is the foreign exchange (FX) rate used for gold trading sourced from?

Accepted Answer

The US Dollar (USD) exchange rate is quoted in real-time by Kasikornbank (KBank).

Question 54

What should I do if a gold purchase is successful but the balance does not show in the system?

Accepted Answer

If the gold balance is not updated, please provide your registered name, phone number, and transaction screenshot or video evidence to staff for expedited verification.

Question 55

How can I verify the accuracy of the average cost displayed in the system?

Accepted Answer

If you have questions regarding average cost or purchase figures, you can provide transaction confirmation notes/history to customer service. Staff will promptly review system records and explain details.

Question 56

How can I resolve issues if the Gold Balance display is not updating?

Accepted Answer

If your Gold Balance screen is not updating, please capture a screenshot, explain the issue, and contact support so our technical team can verify and adjust the balance correctly.

Question 57

If an order submission takes a long time and gold has not entered the portfolio, is my investment safe?

Accepted Answer

We apologize for the delay. This may be due to high network processing volume. Your gold assets are completely safe and secure. Our team will follow up and ensure your portfolio balance updates as quickly as possible.

Question 58

Can I close the gold trading account on K PLUS, and are there any fees?

Accepted Answer

The gold trading account is integrated into the K PLUS banking ecosystem and cannot be closed individually. If inactive, you can leave it open without any account maintenance fees. If you wish to terminate services completely, closure must be handled through Kasikornbank.

Question 59

Can gold purchased through K PLUS be redeemed for physical gold bars?

Accepted Answer

In the initial phase (Phase 1), transactions are recorded in the electronic ledger backed 1:1 by physical gold bars securely stored at MTS GOLD (Mae Thongsuk)—not paper gold—with sales credited as actual funds. The system plans to introduce physical gold redemption in subsequent phases.

Question 60

How do I update my information in the K PLUS system if my Thai National ID card expires?

Accepted Answer

Once you obtain your new ID card, take it to verify your identity (Dip Chip) at any Kasikornbank ATM or KBank branch, and inform MTS Gold staff to keep your records updated.

Question 61

What types of gold are supported for trading on the MTSGoldX system?

Accepted Answer

MTSGoldX supports trading of both 96.5% purity gold bars (Thai standard) and 99.99% purity gold bars (international standard) within a single unified system.

Question 62

After opening an MTSGoldX account, what is the procedure to receive credentials and log in?

Accepted Answer

Following registration and approval, the MTSGoldX system will send your initial Username and temporary Password to your registered email address for first-time secure login.

Question 63

When selling gold on the MTSGoldX application, are funds credited directly to my bank or must I withdraw manually?

Accepted Answer

Upon completing a gold sale, funds are first deposited into your in-app MTSGoldX Wallet. You can then conveniently initiate a "Withdraw" request to transfer funds to your linked bank account.

Question 64

Must the MTSGoldX application be linked to a specific bank?

Accepted Answer

MTSGoldX was developed directly by MTS GOLD and is not exclusive to any single bank. Customers can freely choose to link accounts from leading Thai commercial banks to conduct transactions.

Frequently Asked Questions